Privacy Policy

Pearly Pianos · Effective July 15, 2026

Pearly Pianos (“we,” “us”) provides piano tuning and related service to our clients. This policy describes how we collect, use, and protect the personal information of our clients, including information used for our text messaging (SMS) program.

Information we collect

We collect the information clients provide when requesting or receiving service: name, phone number, email address, service address, and records of the services we perform. Clients who agree to receive text messages also provide their consent, which we record along with the date and manner in which it was given.

How we use information

We use client information solely to operate our business: scheduling and confirming appointments, sending service-due reminders, coordinating appointment changes, invoicing, and maintaining service history.

Text messaging (SMS) program

Clients may opt in — verbally at the time of booking or service — to receive appointment scheduling and service reminder text messages from Pearly Pianos. Message frequency varies and is infrequent: typically a few messages per year, around each client’s service date (approximately every 6 to 12 months), with occasional additional messages while coordinating a specific appointment. Message and data rates may apply. You can opt out at any time by replying STOP or UNSUBSCRIBE to any message, and get assistance by replying HELP or contacting us directly.

We do not share your mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with, or sold to, any third party under any circumstances. Client information is shared only with service providers strictly as necessary to deliver our messages (for example, our messaging carrier), and never for their own use.

Data retention and security

Client records are stored privately in our business systems and are not publicly accessible.

Your choices

You may ask us at any time to correct your information, stop texting you (or simply reply STOP), or remove your information from our active records. Contact us using the information below.

Contact

Pearly Pianos
Phone: 770-663-9982
Email: austin@pearlypianos.com

We may update this policy from time to time; the effective date above reflects the latest revision.